When you’re renting your property to tenants, it’s important to put in place a tenancy agreement setting out the terms. This is a good way to make sure that the rental conditions between you and your tenant are clear. This is particularly important if your tenant becomes difficult.

With more than a decade in the property market, our team has considerable experience of managing rental properties. We’ve also heard our fair share of horror stories about difficult tenants. That’s why we’ve put together these top three tips for tackling tricky tenants.


It’s important to make sure you communication is clear and specific, and delivered calmly and confidently. Using clear speech minimises the likelihood of misinterpretation, which is particularly important in conflict situations.

When dealing with problem tenants, be sure to explain what is unacceptable and why. It is also helpful to refer to the terms of their tenancy so they are clearly aware of the consequences of actions or inactions.


Time could very well be money in a rental property.

Your tenant has a responsibility for reporting issues, but an inspection regime will mean you are more likely to follow up any issues immediately, before they become bigger problems.

That’s why we recommend carrying our regular inspections – the Residential Tenancies Act allows property inspections every 28 days – and immediate action on any issue that arises.

Your most important asset is your property – try to put aside any emotion and act in the best interests of your property, even if that means you have to move on tenants that don’t meet your requirements.


We know how quickly circumstances can change, but your tenant should view their rental costs as a priority: it is not your responsibility to subsidise their rent – remember, your property is your income.

We recommend taking out comprehensive landlord’s insurance to protect your rental income.

If your tenant is defaulting on their rent regularly, you may need to introduce manual rent collections, or seek legal advice.

Establishing a good working relationship with your tenants is the best way to prevent problems arising.

If you have repeated problems with your tenants however, such as rent defaults or unacceptable condition or cleanliness of the property, then it may be that it’s time for you and your tenant to part ways.

Under these circumstances, you can issue notice to the tenant, asking them to vacate your property, usually with 90 days. Manage the tenancy closely during this last period of rental to close the agreement seamlessly and appropriately.

Let your property with Lifestyle Sales and Lettings for a hassle-free experience. Contact a member of our team today.

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